How do I make reservations?
Can I hold a reservation and pay for it the day of?
We do require full payment once you make a reservation, therefore payment would need to be received right away with a credit card over the phone. If you would prefer to pay by debit card or cash, please come to our tour office during business hours and we would be more than happy to help you. If you have a large group, payment options can be discussed.
What are your business hours?
January through March, and November- Monday to Friday, 9:00 a.m. until 5:00 p.m. April 23rd: 7 days a week 9:00 a.m. to 5:00 p.m.
May 1st through October 31st: 7 days a week, 9:00 a.m. to 7:00 p.m. December 1st to 23rd:7 days a week 9:00 a.m. to 7:00 p.m.
What payment options do I have?
We accept VISA, MasterCard, American Express, Debit and cash. Only company or certified cheques are accepted.
What is Harbour Cruise’s refund policy?
Once a reservation has been made and paid for the cruise does become non-refundable, and non-transferable to another date.
Where and when do I pick up my tickets?
When you book online, you will receive an email with a QR Code – this is your ticket and boarding pass. Alternatively, you can pick up tickets from our Sales Office at Harbour Cruises Marina, located at 501 Denman Street (Intersection: Denman & Georgia) on the day/evening of your tour. The tour office is located right on the docks our Sales agents will be happy to assist you and answer any questions you may have.
Is there parking available?
There is a parking lot located right above the Harbour Cruises Marina, at 501. Denman Street. There is a parking meter in effect, which will cost $15 for the day (From 6:00am to 5:00pm) and $12 for the evening (From 5:00pm to 6:00am) or $3.50 for every 1/2 hour. The parking meter accepts only major credit cards.
Do you offer a hotel pickup?
Unfortunately we do not offer a hotel pick up service, however you may contact your concierge to arrange for taxi transportation.
How much will a taxi cost me from my hotel to your marina?
From most downtown hotels, taxis will cost between $10 to $15 CDN. You should ask the taxi driver to drop you off at the Harbour Cruises Marina located at the 501 Denman Street. Kindly ask your driver to bring you into the parking lot for your drop off.
How long will it take me to get there from my hotel (in downtown)?
We are located in downtown, so it should not take you no more than 5 to 10 minutes to travel here by vehicle.
Is the vessel wheelchair accessible?
We say our vessels are wheelchair possible, meaning that most wheelchairs are able to fit on the vessel, but there are stairs to the upper decks and to some of our bathrooms. Also electrical wheelchairs are difficult to to get onto one of our vessels.
If you are using a wheelchair we highly recommend that you contact our reservations team at: firstname.lastname@example.org or by phone 604-688-7246 for more details.
What should we wear on your Dinner Cruise?
The Sunset Dinner Cruise is semi-formal, so wear something that you would put on to go to a nice restaurant. Our decks are fully heated, but there are outside decks, so plan to bring a warm jacket for going outside.
Will I be seated with people I do not know on the cruise?
Each party has their own table (similar to a restaurant) so you will not be seated with other guests.
Can I request special seating?
We do take seating requests at the time of your booking, however we do not guarantee these requests. Our on-board staff has the final say in seating, and will make every possible effort to accommodate your request.
Is the meal (dinner and lunch cruise) served buffet style?
Yes, our lunch and dinner cruises are served buffet style. If you require help with your plate going up and down stairs, our staff would be more than happy to assist you.
Are beverages included in the price for your cruises?
Coffee and Tea is included with your meal (for the lunch and dinner cruises). Harbour Cruises is fully licensed, and has all other beverages for sale.
What if I am a vegetarian or have special dietary needs?
We do have vegetarian options available for our Sunset Dinner Cruise and Luncheon Cruise. If you have certain allergies, or dietary restrictions, please advise our tour agents at the time of booking.
Is there any age restrictions to your cruises?
Age restrictions occur on our party/dance cruises where you must bring I.D. to show you are 19 years of age or older. These cruises include our Salsa, and Caribbean Cruises.
Is smoking allowed onboard?
Smoking is not allowed on-board the vessels, however there is a designated area on the outer deck for smoking. Please speak to our on-board services team for the exact location for smoking.
Do we still set sail when it rains or snows?
Harbour Cruises sails in rain or snow. If there are extremely high winds or extremely thick fog, our captains may make the decision to not sail if they feel it is unsafe to do so. It is very rare where we need to cancel a tour due to weather, but we will try to make every attempt to contact you should it occur.
Disability and handicapped access
Harbour Cruises vessels are wheelchair possible, meaning that most standard size wheelchairs are able to fit on our vessels, but there are no wheelchair accessible washrooms.
There are sills to the washrooms and stairs to the two upper decks. Therefore customers in wheelchairs will be limited to the main deck (deck they boarded on).
For your safety and convenience, we request notice of requirement for handicapped access so that we can discuss our capabilities and make special arrangements if necessary. Please call our reservations team at 604-688-7246 or email us at email@example.com for more information.